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Refund and Return Policy

1. Digital Products:

  • As digital products are non-tangible goods, they are exempt from being returned or exchanged. Therefore, we do not issue refunds for digital artwork purchases.

2. Satisfaction Guarantee:

  • Your satisfaction is our priority. If you experience technical issues or difficulties accessing your purchased digital files, please contact our customer support team at within 7 days of purchase. We will make every effort to resolve the issue promptly.

3. Accidental Purchases:

  • In the event of accidental duplicate purchases or if you have mistakenly purchased the wrong item, please contact us within 24 hours of the transaction. We may consider a refund or exchange at our discretion.

4. File Corruption or Damage:

  • If your digital files arrive damaged or corrupted, please notify us immediately. We will replace the damaged files or provide an alternative solution to ensure you receive the high-quality artwork you purchased.

5. Unauthorized Access:

  • If you suspect unauthorized access to your account or unauthorized downloads of your purchased digital files, please contact us immediately. We will investigate the issue and take appropriate action to secure your account and files.

6. Refund Process:

  • Refund requests for accidental purchases or technical issues must be made within 7 days of the purchase date. To initiate the refund process, please contact our customer support team at [] with your order details.

7. No Refunds for Change of Mind:

  • We do not issue refunds for change of mind or if you no longer require the digital artwork. We encourage customers to carefully review the product details and preview images before making a purchase.

8. Exceptional Circumstances:

  • Refunds may be considered in exceptional circumstances, such as unauthorized transactions or demonstrable technical issues preventing the proper use of the digital files. Each case will be reviewed on an individual basis.

9. Currency of Refunds:

  • Refunds, when applicable, will be issued in the same currency and using the same payment method as the original purchase.

10. Policy Updates:

  • This refund and return policy is subject to change without prior notice. Any updates will be reflected on this page. It is recommended to review the policy periodically.

If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact our customer support team at . We appreciate your understanding and cooperation.

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